FAQ

Please allow 1 to 2 business days for processing, followed by 2 to 3 business days for delivery with Chronopost (UPS internationally). Delivery times may be longer during sales, promotions, and holidays.

Yes, delivery is free on orders of €59 or more. For orders below this amount, the shipping costs depend on the delivery method you choose: you can view them in your cart before paying.

As soon as your package leaves our warehouse, you will receive an email with a tracking number. This allows you to locate your package on the carrier's website.

Once payment is confirmed, the order is sent to our warehouse. If you notice an error, please email us within the hour at contact@shop-bodycross.com so we can correct it before it is packed. Please double-check the address, size, and color before confirming.

We deliver throughout France and to other countries. Shipping costs and methods vary by country: select your country at checkout to see the cost.

The carrier leaves a delivery notice indicating whether they will attempt delivery again or if the parcel has been dropped off at a pickup point or post office. If you do not take action within the specified timeframe (normally 10 days), the parcel will be returned to us and a return fee of €9 will be charged.

You have 30 days to return your product to us if you are not completely satisfied with it or if the size is not right. It must be new, unworn, unwashed, and have its original tags. The first return for an exchange is free; for a refund, return shipping costs are at your expense.

Submit your request on our returns page, then drop off your package at a Chronopost or UPS pickup point, depending on the carrier chosen at checkout. All the information can be found on the Returns and exchanges page.

In accordance with the law, you have 14 calendar days from the receipt of your order to cancel it without having to provide a reason. We go further by offering 30 days for exchanges. Limited-edition products sold on a pickup basis from a stand at an event are not covered (see our general terms and conditions of sale).

The refund will be issued no later than 14 days after we have been informed of your decision to withdraw, using the same payment method as that used for the order.

Consult our size guide and compare your measurements to the chart before ordering. If you are between two sizes, choose the larger one. Exchanges are free within 30 days.

Wash at a maximum of 30°C, preferably inside out, without bleach or fabric softener, and avoid tumble drying to preserve the elasticity of the technical fabrics. Specific instructions can be found on each product page under the Care section.

Bank card (CB, Visa, Mastercard) with 3D Secure authentication, and PayPal. Payment is secure and the amount is debited upon confirmation of the order.

Enter your code in the cart before paying. Each code is valid for the duration and subject to the terms and conditions stated, and cannot be combined with other codes unless otherwise specified. By signing up for the newsletter, you receive 10% off your first order of €50 or more.

Bodycross running clothes are designed in France by runners. Several models use eco-recycled polyester made from plastic bottles transformed into fibers. Each product page specifies its composition.

All our products are covered by the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects, as detailed in our general terms and conditions of sale. In the event of a defect, please contact our customer service department.

By email at contact@shop-bodycross.com, via the contact form, or by phone at 01 70 61 48 03 from Monday to Friday from 9 a.m. to 5 p.m. (1 p.m. on Fridays).

It allows you to track your orders, download your invoices, and request a return from the My Account / My Orders section. You can also order without creating an account.